Frequency Asked Questions

FAQ About Vcare   Q: What’s the transmitting distance between alarm panel to sensors/accessories? A: Normally it’s more than 100 meters with no barrie...

Can I connect the other sensors from other company? Not Patrol Hawk.

Yes, the encode should be 2272 and 433mhz or 315mhz

Can we have our logo on the items?

Yes. We require a MOQ 50 PCS.

Can I add any wireless PIR sensor to the system, and how many?

You can DIY to add multi-sensors or reduce existed sensors, it’s easy to do it.

How long will it take to get a sample?

1 day for preparing the sample for you against payment, and 3 to 4 business days to get it from international express.

How to operate the Android and iOS Applications?

Please download the manual from our website, if you have any questions during operate the Apps, please directly contact our sales or technical support. They will reply you within 24 hours.

How to order a sample from you?

It’s easy and convenient to get a sample for us. You can directly contact our sales. They will offer professional purchase process for you. The purchase process: Contact sales- confirm order quantities- make invoice- do payment- arrange order to be pr...

What warranty will be offered?

We offer 2 years warranty, first 3 months can be replaced if it has quality problem.

How to reset the alarm host?

Generally, 30 meters indoor as there’s walls, other hinder objects so the distance is shorter than outdoor. 80-100 meters in the open area.

How long transmitting distance from alarm host to sensors?

Generally, 30 meters indoor as there’s walls, other hinder objects so the distance is shorter than outdoor. 80-100 meters in the open area.